Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

• Step 1: Using your smart phones GPS we get your location and confirm it to you
• Step 2: Provide your personal information so we can find your policy
• Step 3: Provide the details of the vehicle you have broken down in
• Step 4: Provide passenger and pet information (if applicable)
• Step 5: Provide details of your vehicles fault
• Step 6: Provide your recovery destination

Why use self-service?

• Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
• 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
• Post-report service allows you to monitor your assistance and request updates without making a phone call

To change your vehicle please log into your online Customer Lounge account and select 'Change a vehicle' and select the vehicle you would like to change. Alternatively please contact our Customer Services Team on 01206 655 000.