Security

startrescue.co.uk uses the most up-to-date encryption technology available. To make sure it works the best it can for you, use a recommended internet browser (such as Microsoft Internet Explorer, Microsoft Edge, Google Chrome, Mozilla Firefox or Safari) as they also offer the latest encryption technology.

All information you share with us is held in the strictest confidence, in compliance with privacy standards followed by all major British financial institutions. You are the only one who can access your policies, using your password and email address.

If you pay for your insurance with us by credit card, you will also have the extra protection of the Consumer Credit Act. Your maximum liability of your credit card is £50 if it is lost or stolen or used fraudulently and your liability stops as soon as you tell your credit card company what has happened.

Ageas Insurance Company Limited and Call Assist Ltd, (respective insurers and administrators of Start Rescue Personal and Vehicle Breakdown cover policies purchased on or before 31st October 2024) and DAS Legal Expenses Insurance Company Limited and Call Assist Ltd, (respective insurers and administrators of Start Rescue Business Breakdown and Start Rescue Personal and Vehicle Breakdown cover policies with a start date on or after 1st November 2024), are all covered by the Financial Services Compensation Scheme (FSCS). In the unlikely event that an insurance provider goes out of business or into liquidation, you may be entitled to compensation from the scheme. This would take place if the FSCS is not able to transfer your policy to another insurer or provide a new policy. For claims against the insurers, 90% of the insurance claim is covered, with no upper limit. For compulsory classes of insurance, insurance arranging is covered for 100% of the claim, without any upper limit. Further information is available from the FSCS at 10th Floor, Beaufort House 15 St Botolph Street, London EC3A 7QU. Tel:  020 7741 4100 or via www.fscs.org.uk.

Should you need to call us, we may record your call to offer you extra security, resolve complaints and improve our service standards.